Product Owner III - Connected Insights & Digital Frontline Influence

1. Job Overview:

Liberty Mutual — Product Owner III, Connected Insights & Digital Frontline Influence (Independent Agent Distribution)

Why Join Us: Liberty Mutual aims to create a workplace where everyone feels valued, supported, and can thrive. The company emphasizes inclusion, comprehensive benefits, workplace flexibility, professional development opportunities, Employee Resource Groups, and a culture that values hard work, integrity and commitment. Liberty Mutual states it is an equal opportunity employer and provides information about pay philosophy and compensation considerations in the job posting.

Role Purpose: Own the vision, roadmap and backlog for Connected Insights. Connected Insights is a new product that uses data and artificial intelligence (AI) to deliver personalized insights and next-best actions where agents and employees already work. The product supports Liberty Mutual's Digital Frontline Influence (DFI) strategy in Independent Agent Distribution and targets outcomes such as growth, retention, cross-sell, digital adoption and efficiency. The role builds the roadmap and backlog from the ground up, prioritizes highest-value use cases, and helps create a scalable foundation that supports multiple experiences across the agent portal, Salesforce and employee tools.

This is a highly visible role supporting the Distribution strategy to become #1 in the independent agent channel and the Champion of the Independent Agent, with a focus on ease of use and agent satisfaction.

2. Key Responsibilities:

• Own the Connected Insights vision, roadmap, backlog and priorities.
• Turn business strategy, user research and data into measurable product outcomes.
• Prioritize use cases based on user value, business value, effort and reuse across experiences.
• Shape personalized insights and actions across agent and employee tools.
• Partner with business strategy leaders, Product, Distribution, Marketing, Data Science, UX and Technology from concept through delivery to bring connected experiences to life.
• Use experimentation, A/B testing, research and product data to learn what works and decide what to scale.
• Make clear trade-offs when priorities compete and keep partners aligned on outcomes.
• Define success measures and communicate progress, decisions, risks and trade-offs to leaders.

3. Required Qualifications:

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.).
• 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams.
• Master's degree preferred.
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts.
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries.
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs.
• Ability to lead varied audiences through census building.
• Proven experience with Agile practices and expectations.
• Comfortable with making decisions with some level of uncertainty.
• Strong communication skills, both written and verbal.

4. Required Skills:

• Has experience owning a digital product, ideally involving data, AI or personalization.
• Thrives at the intersection of technology, innovation, product management and strategy.
• Has strong product instincts and can simplify complex work for users.
• Thinks strategically and can turn ambiguity into a focused roadmap and executable backlog.
• Has experience using data science, experimentation and user research to shape digital experiences.
• Understands headless, API-first design: building a capability once and delivering it through many experiences.
• Can partner effectively with engineering, architecture, data science and business teams.
• Builds trust with frontline stakeholders and influences senior leaders without direct authority.
• Communicates complex ideas clearly, tells a compelling story and creates alignment around product direction.
• Is curious, tenacious and comfortable leading through ambiguity in a large organization.

5. Preferred Qualifications:

• Nice to have: Experience in insurance, independent agency distribution, Salesforce, agent portals, marketing technology or customer and employee platforms.
• Knowledge of insurance industry preferred.
• Knowledge of relevant products and portfolio strongly preferred.
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities.

6. Experience Requirements:

• 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams.

7. Additional Job Information:

• Employment type: Full-Time.
• Work mode: This position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX (hybrid work arrangement).
• Notice period: (not specified in source).
• Employer-provided locations: Plano, TX, Collin County, TX; Texas, United States. The posting also references candidates within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; and Indianapolis, IN for the two in-office days requirement.
• Application instructions: Application Deadline: 11/9/2026. (Job Summary ID: 2026-262407). The job posting includes pay information: Minimum Salary: USD $120,000.00/Yr., Maximum Salary: USD $225,000.00/Yr., Typical Starting Salary: $142,800-$177,000. For more information or to apply, refer to the employer's job posting.