1. Job Overview
IMA Financial Group is hiring a Director IT Technical Operations based in Overland Park, KS (Johnson County), Kansas, United States. IMA has built a reputation for putting associates first and offers an ownership business model that enables associates to be integral parts of an entrepreneurial, expanding company. The company emphasizes teamwork, provides support systems and resources to enable associates to focus on their strengths, and combines local agility with a global business reach.
Why Join Us:
- You can develop lasting relationships, earn competitive benefits, and claim part ownership through IMA’s unique ownership business model.
- IMA is recognized nationally as a leader in its industry with awards and recognitions including Business Insurance Magazine – Best Places to Work in Insurance; US Insurance Awards – Community Outreach Project of the Year; Inc. Magazine Best Workplaces; Inc. 5000 – List of Fastest Growing Companies; and many regional Best Places to Work honors across the U.S.
- Being part of IMA makes you eligible for a comprehensive benefits and rewards package designed to benefit you, your family, and your life.
Role Purpose:
The Director IT Technical Operations is responsible for leading and developing the IT Field Technician and Helpdesk teams, designing and operating ITSM foundational processes, providing strategic direction for field services supporting offices nationwide, and setting standards for workstation and peripheral hardware support. The role also facilitates continuous improvement and cost management programs aligned to IMA’s business strategy and roadmap.
2. Key Responsibilities
- Support and demonstrate IMA’s core values
- Value and understanding the importance of diversity, equity, and inclusion among all IMA associates
- Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow
- Establish clear expectations, accountability, goals, and development plans for leaders and team members.
- Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes
- Provide strategic directions for Field Technician services supporting offices across the country.
- Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions.
- Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk.
- Sets key processes and standards for on-site workstation and peripheral hardware and support models.
- Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)
3. Required Qualifications
4. Required Skills
- 14+ years’ or equivalent work experience in computer technology-related fields
- 10+ years’ management experience with technical team members
- In-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other
- 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience
- 10+ years of workstation management and application deployment utilizing Microsoft Intune
- 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred
- 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup
- 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging
- Experience managing remote team members (stated as preferred in the source but included here as an explicitly mentioned skill requirement area)
5. Preferred Qualifications
- Experience with Microsoft M365 integration projects
- Fresh Service experience (preferred as part of the service desk ticketing system statement)
6. Experience Requirements
- Required: 14+ years’ or equivalent work experience in computer technology-related fields
- Required: 10+ years’ management experience with technical team members
- Required: 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience
- Required: 10+ years of workstation management and application deployment utilizing Microsoft Intune
- Required: 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system
- Required: 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup
- Required: 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging
7. Additional Job Information
- Employment type: Full-time
- Work mode: Hybrid (Flexible Work Options are listed in the employer benefits)
- Notice period: Not specified in the source
- Locations: Overland Park, KS; Johnson County, KS; Kansas, United States
- Some travel required
- Salary Range: $140,000—$175,000 USD (as stated by the employer)
- Compensation & Benefits: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. (Source notes that benefits do not apply to internship roles and final offer depends on geography and candidate qualifications.)
- Application instructions: Apply at the job posting URL: https://jooble.org/external/-1324778923545068876/2321?cpc=d0FU&utm_source=affiliate&utm_medium=talemexa_organic_us&extra_id_consumer_run=cdbf17e5-7138-4e53-8564-31e5a473cd00&extra_id_category=32
Note: This Job Description is not a complete statement of all duties and responsibilities comprising this position. The IMA Financial Group, Inc. provides equal employment opportunities (EEO) and complies with applicable state and local nondiscrimination laws.
