Virtual - Energy Auditor I

1. Job Overview:

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at and join us in leading the clean energy revolution.

Position Summary

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy-saving goals. Franklin Energy has developed numerous software products that are included as part of our program delivery, in addition to some limited direct software sales and consulting agreements.

The Energy Auditor – Virtual will virtually inspect buildings to assess current energy use, then make recommendations to optimize efficiency and minimize cost. This role is primarily responsible for completing virtual walk-through energy efficiency assessments, providing instruction for customers to install energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the utility’s demand-side management programs. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

2. Key Responsibilities:

• In advance of appointments, review and analyze data, including online building site information, energy usage and customer-reported information and images, then determine preliminary opportunities for efficiency and savings.
• Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text and/or video chat.
• Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
• Complete virtual (video, phone and/or chat) walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement/crawl space, attic, and exterior perimeter of building if safely accessible for the customer) and promote behavioral change.
• Provide thorough education to end users regarding energy efficiency.
• Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates and answering related questions.
• Instruct on the installation of energy saving devices including lighting, smart thermostats, hot water saving devices, and the like.
• Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
• Actively identify and recommend ways to improve program operations and delivery.
• Continuously drive improvements in quality, customer satisfaction and productivity.
• Accurately complete and maintain all required paperwork, records, and documents, etc.
• Follow and comply with all safety and work rules, regulations, and practices.
• While this role is primarily remote, there may be times when field support may be required.

3. Required Qualifications:

• Associate degree or equivalent experience
• One of the following: Residential building construction; Heating and Air Conditioning System install, sales or service.
• Other energy efficiency designations or certificates including: Advanced Home Energy Professional (HEP); Building Analyst; Envelope Professional; Residential Building Envelope; Whole Hose Air Leakage Controller Installer; Heating Air Conditioning and Heat Pump
• Air sealing and building insulation experience.
• Customer Interview & Sit Down – articulate findings and recommendations.
• BPI Fundamentals or above
• Two years of previous related work experience
• 1-2 years of experience in marketing, community organizing, education, customer service or a related field – Virtual experience preferred.
• Valid driver’s license

4. Required Skills:

• Excellent verbal and written communication skills.
• Ability to interact well with customers and coworkers in a virtual environment.
• Good research and organizational skills.
• Ability to explain complicated matters to a variety of individuals in a virtual environment.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Technologically adept.
• Strong data entry skills in entering information in tracking systems/databases.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Basic understanding of methods used for technical and cost savings analysis and reporting.
• Basic understanding of energy modeling software.
• Basic understanding of energy conservation principles and techniques.

5. Preferred Qualifications:

• Virtual experience preferred (noted in experience requirements).
• Experience in marketing, community organizing, education, customer service or a related field (1-2 years noted).
• Any of the listed energy efficiency designations or certificates (Advanced Home Energy Professional (HEP); Building Analyst; Envelope Professional; Residential Building Envelope; Whole Hose Air Leakage Controller Installer; Heating Air Conditioning and Heat Pump).

6. Experience Requirements:

• Two years of previous related work experience.
• 1-2 years of experience in marketing, community organizing, education, customer service or a related field – Virtual experience preferred.

7. Additional Job Information:

• Employment type: Full-time
• Work mode: This role is primarily remote (primarily remote, with occasional field support required).
• Notice period: Not specified in the source text.
• Locations: Houston, TX, USA; Reno, NV, USA; Greenville, SC, USA; Terre Haute, IN, USA; Oakland, CA, USA; Cincinnati, OH, USA; Winston-Salem, NC, USA; Erlanger, KY, USA; Denver, CO, USA; Charlotte, NC, USA; Seattle, WA, USA; Portland, OR, USA; San Francisco, CA, USA; Crittenden, KY, USA; Indianapolis, IN, USA; Raleigh, NC, USA (and Indianapolis, IN; Marion County, IN noted in header).
• Travel requirements: Willingness to travel less than 10% of the time.
• Compensation: Franklin Energy reasonably expects the starting salary for this position to fall between $24.00 and $27.00/Per-Hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs.
• Benefits: Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.
• Application instructions: Apply via the employer's application process as provided in the original posting (Target Job Apply URL). Note that Franklin Energy may use automated or AI-assisted tools as part of the candidate evaluation process. Reasonable accommodations may be made for individuals with disabilities.

Safety-Sensitive Role Addendum: Interview responses must reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

An Equal Opportunity Employer.