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Full-timeOn-siteInformation Technologyactive

Customer Identity & Access Management (CIAM) Senior Manager

AccentureBoston, MA, United StatesPosted November 12, 2026

Job Description

1. Job Overview

Accenture Security helps organizations prepare, protect, detect, respond, and recover across the entire security lifecycle. Leveraging global resources and advanced technologies, the team creates integrated, turnkey solutions tailored to clients' needs across their value chain. The security team blends risk strategy, digital identity, cyber defense, application security, and managed service solutions to rethink the security lifecycle. The team defends against known cyberattacks, detects and responds to the unknown, and runs security operations centers to help clients build cyber resilience.

Why Join Us:

  • Work with a team described as the security sector’s brightest people using advanced technologies to out-hack the hackers.
  • Contribute to designing and delivering customer identity solutions that impact client customer experience, conversion, fraud reduction, and operational efficiency.
  • Opportunities for practice growth, offering development, alliance partnerships, and thought leadership.

Role Purpose: The Customer Identity & Access Management (CIAM) Senior Manager will lead the design and delivery of CIAM solutions, shape CIAM strategy and target-state architectures, lead large-scale CIAM implementations, manage client relationships, lead multi-disciplinary teams, and contribute to business development and practice growth.

2. Key Responsibilities

  • Lead the design and delivery of CIAM solutions that transform how clients engage, authenticate, and protect their customers across digital channels
  • Shape CIAM strategies, roadmaps, and target-state architectures, and oversee the design, build, testing, and production cutover of customer identity solutions to ensure the identity platform, applications, APIs, and fraud and risk services work together seamlessly
  • Work with project teams, delivery leads, alliance partners, and client stakeholders to create stand-out customer identity offerings powered by leading CIAM platforms (e.g., Ping Identity, ForgeRock, Okta CIAM, Auth0, ForgeRock, Microsoft Entra B2B/B2C /External ID)
  • Lead and develop multi-disciplinary onshore and offshore teams, managing program scope, budget, risk, and quality
  • Develop strong relationships with client executives and serve as a trusted advisor on customer identity, security, and digital experience
  • Make the business case for recommended CIAM investments, articulating value in terms of customer experience, conversion, fraud reduction, and operational efficiency
  • Lead Accenture sales efforts, including opportunity shaping, solution development, proposals, SOWs, and client orals
  • Continue to grow your CIAM technical and business expertise while contributing to practice growth through offering development, alliance partnerships, and thought leadership
  • Be ready to rack up those air miles with weekly travel to client sites Monday through Thursday
  • Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

3. Required Qualifications

  • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
  • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

4. Required Skills

  • Minimum of 10 years of experience in Identity & Access Management, including at least 6 years of CIAM functional and technical experience
  • Minimum of 6 years of experience end-to-end CIAM implementations, including leadership of solution design, configuration, and delivery
  • Minimum of 6 years of experience leading CIAM programs or teams and configuration expertise in leading CIAM platforms, including but not limited to:
  • Customer registration, login, profile, and account lifecycle management
  • Risk-based authentication, fraud prevention, bot detection, and account takeover protection
  • Authorization, consent, and preference management
  • Identity orchestration, customer data migration, directory services, and API integration
  • Federation and SSO using OAuth 2.0, OpenID Connect, and SAML
  • MFA, passwordless, and passkey (FIDO2/WebAuthn) authentication
  • Professional skills requirements:
  • Build strong client relationships and partner with organizations to reimagine their business through innovation
  • Collaborate across diverse communities—including domain experts, engineers, and designers
  • Communicate complex identity and security concepts clearly to executive and non-technical audiences

5. Preferred Qualifications

  • Experience leading large, multi-disciplinary delivery teams, including onshore and offshore resources
  • External client-facing consulting experience, including executive-level advisory work
  • Experience with fine-grained authorization, identity verification, identity orchestration, or fraud risk engine solutions
  • Relevant certifications (e.g., Ping Identity, Okta, ForgeRock, Microsoft Identity, or CISSP)

6. Experience Requirements

  • Minimum of 10 years of experience in Identity & Access Management, including at least 6 years of CIAM functional and technical experience
  • Minimum of 6 years of experience end-to-end CIAM implementations, including leadership of solution design, configuration, and delivery
  • Minimum of 6 years of experience leading CIAM programs or teams

7. Additional Job Information

  • Employment type: Full-time
  • Work mode: On-site (Location listed as Boston, MA, Suffolk County, MA; Massachusetts, United States) and role requires regular travel to client sites (travel may range from 25% to 100%)
  • Notice period: (not specified in source)
  • Employer-provided locations: Boston, MA; Suffolk County, MA; Massachusetts, United States
  • Application instructions and accommodations:
  • If you require accommodation to be considered for employment opportunities with Accenture (such as for a disability or religious observance), call toll free at 1 (877) 889-9009 or send an email or speak with your recruiter
  • Applicants must have US work authorization that does not now or in the future require visa sponsorship
  • Posting anticipated to be active until 12/31/2026
  • Compensation and benefits: Accenture provides a suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Role location annual salary ranges are provided by Accenture for various states in the source material and differ by location.

Skills & Competencies

Customer Identity & Access Management (CIAM)Identity & Access ManagementCIAM platforms (Ping IdentityForgeRockOktaAuth0Microsoft Entra)OAuth 2.0 / OpenID Connect / SAML

Job Overview

Job TypeFull-time
Work TypeOn-site
Job FunctionInformation Technology
IndustryInformation Technology
LocationBoston, MA, United States
Posted DateNovember 12, 2026
Country Eligibility

Applications accepted from candidates residing in United States only.

Ready to Apply?

Submit your application for this opportunity with Accenture.