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Talemexa Pvt Ltd is looking for a Customer Support Specialist to help users get the most out of our platform and fix technical problems quickly. Responsibilities - Troubleshoot login, integration and data issues - Manage tickets in Zendesk or Freshdesk - Write and update help articles - Escalate bugs to engineering with clear details - Track recurring issues and suggest fixes Requirements - 1-3 years of experience in technical or SaaS support - Strong problem-solving skills - Clear written and spoken communication - Basic SQL or API knowledge is a plus - Calm under pressure

Job Description Talemexa Pvt Ltd is seeking a motivated and customer-focused Customer Support Representative to join its team. The successful candidate will assist customers with their inquiries, resolve issues, and ensure a smooth and positive customer experience through clear and professional communication. This remote opportunity is suitable for freshers as well as candidates with previous customer service experience. Key Responsibilities - Respond to customer inquiries via email, chat, and phone. - Provide accurate information about products, services, and company policies. - Resolve customer complaints and troubleshoot common issues. - Maintain professional and friendly communication with customers. - Update customer records and support tickets accurately. - Escalate complex issues to the relevant departments. - Follow up to ensure customer concerns are resolved. - Meet customer satisfaction and response-time targets. Requirements - Strong written and verbal communication skills. - Good command of English; Hindi is an advantage. - Basic computer skills and familiarity with email and online tools. - Good problem-solving and time-management abilities. - Ability to work independently in a remote environment. - A positive attitude and willingness to learn. - Freshers are welcome to apply. Preferred Qualifications - Experience in customer service, customer support, or call centre operations. - Familiarity with CRM platforms and ticketing systems. - Experience handling customer queries through chat, email, or phone. Benefits - Fully remote working arrangement. - Training and onboarding support. - Opportunities for professional development. - Collaborative team environment. - Career growth opportunities. How to Apply Interested candidates can submit their updated resume through the company's official recruitment process.