Outbound Collections Opening (Immediately Hiring)

1. Job Overview:

MCI is hiring Outbound Collections Agents in Savannah, GA (Chatham County, GA). Join our team and grow with us! MCI seeks collections agents to respectfully recover past due consumer accounts. In this role, you will complete our professional recovery agent training, then work to resolve open accounts with customers. You will be responsible for using negotiation methodologies, maintaining trustful customer relationships, and ensuring timely payments toward recovery goals. If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. MCI provides a professional environment, a pay structure tied to experience, on-the-job paid training, plenty of new accounts, and a variety of benefits and incentives described below.

Why Join Us:

• Professional environment with paid training and opportunities for career growth and internal promotion.
• Paid Time Off and paid holidays.
• Incentives and rewards: daily, weekly, and monthly contests with cash bonuses and prizes.
• Health benefits for full-time employees after 60 days; MEC medical plans after 30 days; benefit options vary by location.
• Retirement savings programs where available, disability and life insurance options, supplemental insurance options, and other benefits that may vary by location.
• Fun, engaging, team-oriented culture and casual dress code.

Role Purpose:

The Outbound Collections Agent is responsible for contacting account holders to recover past due consumer accounts, using company-provided contact center technology and ethical recovery strategies, while maintaining professionalism, empathy, and adherence to company policies and scripts.

2. Key Responsibilities:

• Complete our professional recovery agent training, then work to resolve open accounts with customers.
• Use negotiation methodologies, maintain trustful customer relationships, and ensure timely payments toward recovery goals.
• Reach out to open accounts using the latest contact center technology and ethical recovery strategy.
• Improve relations with open accounts and promote brand awareness as you become a highly trained expert on products, technology, and business process.
• Be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customers situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

3. Required Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (job offers contingent on results).
• Must be willing to submit to drug screening (job offers contingent on results).

4. Required Skills:

• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

5. Preferred Qualifications:

• Ideal candidates are described as highly motivated, energetic, positive, driven, and confident. (These are stated characteristics of ideal candidates in the source text.)

6. Experience Requirements:

• Experienced-level position. Prior contact center experience, or experience in customer service, tech support, sales, or back-office support is required. (No specific numeric year range provided.)

7. Additional Job Information:

• Employment type: Not explicitly stated; benefits reference indicates full-time employment eligibility for certain benefits.
• Work mode: On-site (this job operates in a professional office environment and is performed using office equipment).
• Notice period: Not specified in the source text.
• Employer-provided locations: Savannah, GA, Chatham County, GA; Georgia, United States. All MCI locations noted in Conditions of Employment.
• Application instructions: To be considered for this position, you must complete a full application on MCI's company careers page, including screening questions and a brief pre-employment test. Apply today via the company careers page as instructed in the posting.
• Physical requirements: Largely sedentary; required to sit/stand for long periods while using a computer and telephone headset; operate computer and office equipment; occasional movement about the office; may move or exert force up to forty (40) pounds.
• Reasonable accommodation: MCI provides reasonable accommodations consistent with the Americans with Disabilities Act (ADA) when requested by a qualified applicant or employee unless such accommodations would cause undue hardship. Contact Human Resources for accommodation requests.
• Diversity and equality: MCI maintains a work environment free from discrimination and embraces diversity; employment decisions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.